Delivery

Delivery

The estimated delivery date of the products will be stated in your order confirmation email. But there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused because of such delay.

Delivery times may vary depending on the availability of the products and your delivery address.

After the goods have been handed over to the carrier, you will receive an e-mail with a confirmation of dispatch and we will also provide you a tracking number allowing you to monitor the delivery status of your order. The delivery is made through Fed-ex or DPD.

If no one is available at your address to sign for your order, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.

In certain circumstances our delivery partner may provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbor, reception or security: redirecting the delivery to a neighbor, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) redirecting to a collection point: collecting your package from a collection point nearby. By selecting any of these services, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that we shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way.

 

International Delivery

If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. You must comply with all applicable laws and regulations of that country for which the products are destines. We will not be liable or responsible if you breach any such laws.