Warranty & Repair

OUMOS provides a five-year warranty. Each of our product has passed strict inspections and we provide comprehensive after-sales maintenance services. All luggage comes with a warranty card. Kindly retain as proof of purchase. During the warranty period, you may use this proof to repair damages. Detachable parts can be repaired and replaced, including wheel, tie rod, lock, handle, waterproof strip, and warranty repairs are subject to cost. Non-warranty items such as luggage shell, aluminium frame, inner lining, inner strap, hanger, compartment, accessories, etc., and goods damaged and counterfeit due to improper use are not covered by the warranty. For damages caused by improper handling of the company's consignment, please be sure to go through the appeal and claim procedures with the airline before leaving the airport. Overseas customers who may require repair must bear the freight.